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Give Us a Call: 254.768.8927 · 254.947.5147

Frequently Asked Questions

Who will be cleaning my home?

A regularly assigned team of trained Katura Cleaning Services Professionals will clean your home. All Katura Cleaning Services employees are uniformed, insured and bonded. Our cleaning professionals will not eat, drink, smoke or use any appliances while inside your home

 

How will our relationship work?

We know we must earn your trust and approval each time we visit your home. That is why Katura Cleaning Services does not ask you to sign a contract until your second visit. We depend on open communication and your honest evaluation of our service. We appreciate when you let us know how we can serve you better. We do give a discount to our clients who pay us on an established scheduled via credit or debit card.

 

What time will Katura Cleaning Services professionals arrive?

Our business hours are from 9:00am-4:00pm we will arrive at the time your appointment was scheduled. In the event that we are running behind we will notify you.

 

What if something is damaged during the cleaning?

We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, we will notify you immediately or if we’re unable to reach you a note will be left in your home. Katura Cleaning Services will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed.

 

Do you compete with other cleaning companies or individual's prices?

We do not compete on prices, however we do compete on quality, being trustworthy and being reliable.

 

What do I do with my pets?

We love your pets but they do not know us yet, therefore for our safety and your pets safety we ask that you please kennel them or put them in a room we won’t be cleaning.

 

Am I liable for worker’s compensation, insurance or employment taxes?

Many homeowners are not aware of their personal liability regarding work-related injury and social security taxed for independent home-service workers. No need to worry.

 

Do I need to provide cleaning supplies or equipment?

No. Katura Cleaning Services brings all the equipment and professional cleaning supplies. You may choose to provide your own cleaning supplies at your own risk, prices for service will remain the same.

 

What about holidays or changing a scheduled cleaning visit?

If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 24-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.

 

What do I have to do before the cleaning?

So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys, or other household items.

 

 

What do I do if I need extra work done?

Call our office at least one day in advance so that we can schedule any extra time that might be required.

 

Why are your prices higher than some of the other companies or individuals I've contacted?

There are many companies and individuals who clean homes unlicensed because they have not taken the steps necessary to become a legitimate business. They don’t carry any insurance to protect the homeowners possessions or their own employees from injury. Because of this they have almost no overhead and can offer extremely low prices. Clients have no recourse for compensation from these companies or individuals. If you are unsatisfied with the cleaning or if your belongings are broken or stolen they can not compensate you for they do not have an established legal business.

 

What about holidays or changing a scheduled cleaning visit?

If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 24-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.

 

Take back your time with a professional cleaning!